Privacy Policy and GDPR
Last updated: 20th march, 2026
This Privacy Policy describes how GoVisualize ApS ("GoVisualize", "we", "us", "our") collects, uses, and shares your information when you use our platform and services (the "Service"). By using the Service, you agree to this Privacy Policy and our Terms of Service.
Information We Collect
Information you provide to us directly:
We collect your email address and password when you create an account. If you sign up or log in using Google, we receive basic profile information from Google, including your email address and name.
When you subscribe to a paid plan, our payment processor Stripe collects and processes your payment information. We don't store your full credit card details—Stripe handles that. We only receive limited information like the last four digits of your card and transaction status.
We collect and store the content you create, upload, or submit through the Service, including text prompts, documents, brand assets (logos, colors, fonts, brand guidelines), marketing materials, AI-generated outputs (images and text), and your conversations with our Marketing Copilot.
Information we collect automatically:
When you use the Service, we automatically collect information about your usage, including which features you use, when you use them, and how you interact with the Service. We also collect technical information like your IP address, browser type, device type, and operating system.
Information from third parties:
If you use Google Sign-In, we receive information from Google according to your Google account settings and their privacy policy.
How We Use Your Information
We use your information to:
Provide and operate the Service
Process payments and manage your subscription
Generate AI outputs based on your inputs
Store and display your content and generated outputs
Improve our AI models and systems using your inputs and outputs
Send you emails about your account, billing, and service updates
Send you marketing emails about new features and updates (you can unsubscribe anytime)
Provide customer support
Protect the security of the Service and prevent abuse
Comply with legal obligations
By creating an account, you agree to receive emails from us. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or updating your account settings. You'll still receive important account-related emails.
How We Share Your Information
We don't sell your information. We share it only in these situations:
With service providers who help us operate the Service:
We work with third-party service providers for payment processing, email delivery, cloud hosting (our infrastructure is hosted in the EU), and AI model providers to generate outputs. These providers are required to protect your information and use it only for the services they provide to us.
When legally required:
We may share your information to comply with laws, court orders, or government requests, or to protect our rights and the safety of our users.
In business transfers:
f GoVisualize is acquired or merged with another company, your information may be transferred as part of that transaction.
Using Your Content to Improve Our Service
As described in our Terms of Service, we use your inputs (prompts, documents, brand assets, etc.) and outputs (AI-generated content) to train and improve our AI models. This helps us provide better results for all users.
Data Retention
We keep your information for as long as your account is active or as needed to provide the Service. If you close your account, we'll delete or anonymize your information within a reasonable timeframe, except where we're required to keep it for legal or business purposes.
Your Rights
You have the right to:
Access the information we hold about you
Correct inaccurate information
Request deletion of your information
Opt out of marketing emails
To exercise these rights, contact us using the information at the end of this policy.
Security
We implement technical and organizational measures to protect your information, including encryption, access controls, and security monitoring. However, no system is completely secure, and we can't guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date and notify you by email or through the Service if the changes are significant. Your continued use of the Service after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
GoVisualize ApS
Denmark
Email: contact@govisualize,ai
For GDPR-related inquiries, you can also contact us at the address above. You have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy rights.
Data Controller: GoVisualize ApS, Denmark